Which practice helps maintain rapport in crisis intervention?

Which practice helps maintain rapport in crisis intervention?

• A. Do not lie or deceive
• B. Lie to gain cooperation
• C. Deceive to calm the person
• D. Withhold information

Answer: (A)

In crisis intervention, rapport hinges on trust and safety. Being truthful and not lying or deceiving preserves that trust, showing the person you respect their autonomy and are reliable. When you communicate honestly, you invite cooperation because your words match your actions, and they can rely on you to tell them what to expect next. Deception, even with the aim of calming, undermines trust and can trigger defensiveness or escalate the situation once the deception is discovered. Withholding information has a similar effect, leaving the person guessing and feeling manipulated, which breaks connection and reduces willingness to engage. So choosing honesty and transparency best supports ongoing rapport and safe, cooperative engagement.

In crisis intervention, rapport hinges on trust and safety. Being truthful and not lying or deceiving preserves that trust, showing the person you respect their autonomy and are reliable. When you communicate honestly, you invite cooperation because your words match your actions, and they can rely on you to tell them what to expect next. Deception, even with the aim of calming, undermines trust and can trigger defensiveness or escalate the situation once the deception is discovered. Withholding information has a similar effect, leaving the person guessing and feeling manipulated, which breaks connection and reduces willingness to engage. So choosing honesty and transparency best supports ongoing rapport and safe, cooperative engagement.